Refund Policy

Last updated: August 2026

A 30% deposit is required to confirm every booking. This deposit secures your fixer's preparation, coordination, and pre-arrival setup. The deposit is non-refundable within 24 hours of booking, because your fixer has already committed time and resources to your trip. The balance (70% of the total) is due in person when your fixer meets you. It covers accommodation, meals, tickets, activities, and your fixer's service time, and is payable directly to your fixer at the start of the service. If your fixer fails to appear or fails to deliver the agreed service, contact us immediately. We will arrange a replacement within 30 minutes or issue a full refund of your deposit, in line with our guarantee. For questions about a refund, email payments@cnpass.pages.dev.